Customer service skills training in disability awareness

Did you know that 24 percent of New Zealanders are considered to have a disability? 

That potentially represents one quarter of your customer base – are your service staff equipped with the right customer service skills to ensure a positive customer experience for everyone?

 “No Problem, You’re Welcome” is a training workshop and video which focuses on how to provide excellent customer service to people with disabilities when they enter your place of business.

Who is the “No Problem, You’re Welcome” training workshop for?

This half-day customer service skills training programme is ideal for retailers, health service providers and Non-Government Organisations (NGOs) and other businesses or organisations to improve the level of disability awareness with their frontline staff.

It is a short and cost-effective means of providing professional development for staff that can have a significant positive impact on the customer’s experience with your frontline personnel, and help with how staff engage with disabled people including older people as they become less mobile or develop physical impairments as they age.

This means any business or organisation whose customers are members of the public, i.e. consumer based services, will find value from the training. These include:

  • Restaurants and cafesJonny Wilkinson CEO Tiaho Truat
  • Retail stores
  • Health services
  • Disability services
  • Insurance companies
  • Financial advisors
  • Legal and accounting professionals
  • Car dealerships and vehicle services
  • Hair and beauty businesses
  • Travel agents
  • Gyms, pools and fitness centres
  • Non-Government Organisations

Contact Tiaho Trust for Pricing and Information

Training video with a Northland flavour

Tiaho Trust represents the disabled community here in Northland. Our aim in producing this training video was to help raise awareness for local B2C businesses and organisations so that they can provide excellent customer service to customers with mobility issues as well as other physical or mental impairments.

We created a script that we could enact using local scenes and actors, and worked with the Channel North video production team to compile a training video with a real Northland flavour.

View the trailer and see if you can spot any familiar faces and places:


Regional Business Partners 50% training voucher

The “No Problem, You’re Welcome” training workshop comes under the NZTE Capability Development Vouchers scheme. Eligible commercial organisations can apply for 50% funding of staff training up to a fixed dollar value each year. You can apply through Northland Inc. and the Northland Chamber of Commerce Regional Business Partnership.

About the No Problem, You’re Welcome” workshop

The training video supports a half-day workshop, which should take between 3 and 3.5 hours to complete.

We provide the facilitators to run the workshop, along with workbooks and other support material for attendees. The training is designed to encourage discussion and thinking around how we view disability and what assumptions we bring to how we interact with customers who have an impairment. All our facilitators are people with disabilities, bringing an authenticity to the training that can only come from the real life experiences and examples shared with participants.

By the end of the training, attendees will be able to view disability from a different perspective and have greater confidence in providing excellent customer service to disabled people in the same way they do for all customers.

For information and pricing, please fill out the enquiry form below:

Enquiry Form