Covid 19 Northland Emergency contacts, services & Helpful information

Tiaho Trust endeavours to inform people with disabilities and whanau of people with disabilities helpful information over this trying time. This information is for everyone, our total community being totally inclusive!

The information will be broken down to a contacts list, services available, how to get help when you fit outside the gap, MSD (WINZ), Civil Defense and the numerous awesome organisations out there to help you.

Contact List: Just click on this link  CVS Emergency contact list of Northland Services updated 6 April

NorthAble: NASC: Needs Assessment Service Coordination for people 0-64 with diagnosed intellectual, physical, sensory disabilities. If you are under NASC and you need further assistance during this lock-down period, please contact them on 09 430 0988 or  0508 637 200. You can also email Des Cawood at or  There Equipment Store is closed however you can buy online or over the phone on (09) 430 3469

Civil Defence : If you find that you need help and you fit ‘outside the gap’ e.g. other networks, channels, services can’t help you, maybe you aren’t a NZ citizen or even if you are can’t get help then ring 0800 790 791 or email Claire Nyberg, who is the Civil Defence Emergency Management Officer/Welfare: or txt her on 027 702 8720.

Pharmacies – If you check with your local pharmacy you will probably find that they may do home deliveries of medications for a small fee. Please note that most pharmacies hours of operation are now different e.g. 10am – 12 noon then 2pm – 4.30pm.

The following is a message from Buchanan’s Pharmacies – All three of our pharmacies (Mansfield, Kiripaka and Paramount) are still open and operational (just with slightly amended hours).We are still running delivery services to immediate suburbs daily – Tikipunga, Kamo, Kensington, Regent.  Since lockdown these deliveries have been free of charge to help people get organised but from Monday we are reintroducing charges.  We will continue to deliver to the Falls Estate and Palms Lifestyle villages daily for free.  Other deliveries in these suburbs to over 70s, there will be a nominal charge of $2.00 (as a contribution towards petrol) and then our usual delivery fee of $5 will apply to everybody else. We also go to Raumanga, Maunu and Onerahi once per week – $7.00 delivery cost applies. We continue to run our depot service to the communities of Hikurangi, Ngunguru, Tutukaka and Matapouri.  This service enables people to remain in their community but still have access to pharmacy services.  Our normal depot fee of $4.00 applies.

Groceries,  deliveries – While the big suppliers have indicated that you can do online shopping/delivery there has been many reports that this is not working that great, or at all. I am sure they are working hard to improve their services. Countdown have been promoting their “Priority Assistance”  on the government’s guidelines around those who are most at risk, however while you can register on link below that system doesn’t seem to be that successful either.

Pickup/delivery other options – Volunteering Northland are putting their hand out to help vulnerable people getting essentials, guidance over the phone on the use of online services, someone to check in on them (via phone or online) or just for a chat. You can email or telepone  0800-865268 enquiries:  

Driving with Miss Daisy – will happily discuss options and costs to assist those in the community who require assistance with getting their essential shopping requirements. Call Mike on 09 430-8091. There is also an update on FREE taxi services for Total Mobility holders from NRC attached up to $60, see download. 

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Meat Delivered- One service that is working is the local Omak Meats who will deliver in Whangarei, Hikurangi, Onerahi, Kerikeri and other areas on certain days. I spoke to Brenda this morning from Omak Meats and you do need to order online –

Ministry of Health – Covid 19 – Information for disabled people and their whanau/family link

Ministry of Social Development – There is various information on benefits and subsidies available on their websites. The following is a message from them: During this time, we understand that our whānau will be concerned about their financial security. Employers can be reassured that every application for the Employer Wage Subsidy is being processed, but if they have further questions/queries we have a regional contact in Treina Chaplin. Email address is –  Phone DDI (09) 983-9126  or  (027) 545-5374

Treina will be on-hand to liaise with our employers and ensure they receive the assistance that they are entitled to. If you know of anyone who may be eligible or would like to check their application status, please ask them to contact Treina and provide their IRD business number. Our new or existing clients might be concerned about accessing their assistance. We would like to share that all benefit and superannuation payments will continue as normal. Our team will be working with those new clients in submitting personal documents and helping them access the support they require. We’ve also made some changes to make it easier for our clients including things like, deferring reviews and medical certificates. The attached document has further information about how we’re making it easier,

MSD Taitokerau Community Support (002)          MSD employee-privacy-statement (1) (002)