Customer service training video and workshop “No Problem, You’re Welcome” for retailers and other businesses or organisations to improve the level of disability awareness with their front line staff. An opportunity for professional development in customer service skills.

Did you know that 24 percent of New Zealanders are considered to have a disability? 

That potentially represents one quarter of your customer base – are your service staff equipped with the right customer service skills to ensure a positive customer experience for everyone?

 “No Problem, You’re Welcome” is a training workshop and video which focuses on how to provide excellent customer service to people with disabilities when they enter your place of business.

This half-day customer service skills training programme is ideal for retailers and other businesses or organisations to improve the level of disability awareness with their frontline staff. 

Training video with a Northland flavour

Tiaho Trust represents the disabled community here in Northland. Our aim in producing this training video was to help raise awareness for local B2C businesses so that they can provide excellent customer services to customers with mobility issues as well as other physical or mental impairments.

We created a script that we could enact using local scenes and actors, and worked with the Channel North video production team to compile a training video with a real Northland flavour.

View the trailer here and see if you can spot any familiar locations or faces.

About the No Problem, You’re Welcome” training course

The training video supports a half-day training course, which should take between 3 and 3.5 hours to complete.

We provide the facilitators to run the training, along with workbooks and other support material for attendees. The training is designed to encourage discussion and thinking around how we view disability and what assumptions we bring to how we interact with customers who have an impairment.

By the end of the training, attendees will be able to view disability from a different perspective and have greater confidence in providing excellent customer services to disabled people in the same way they do for all customers.

For more information and pricing on our customer service training workshop, sheryl@tiaho.org.nz

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